Our Process

How it Works?

Custom-made orthotics designed by a certified pedorthist in just three simple steps.

STEP 1

Take a 1-Minute Quiz

Customers begin by completing the quiz at highperformanceorthotics.net, which helps identify potential issues and needs.

STEP 2

Get Your Impression Kit

A foam impression kit is mailed to the customer. Instructions and video guidance are provided to create accurate impressions.

STEP 3

Receive Your Orthotics

The impressions are returned using the included packaging. Within approximately three weeks, custom orthotics are delivered via FedEx.

Proper Use

Insert your orthotics into a supportive pair of shoes and remove the stock insole before use to ensure the best fit, comfort, and performance.

Support

Need assistance? Contact us via email or telephone and our team will respond promptly with personalized guidance and support.

Shipping & Returns

All orthotics include a lifetime warranty on the shell. As each orthotic is custom fabricated specifically for the individual customer, returns are not accepted.

Orthotics & Custom Insoles FAQ

Most Popular Insoles

Does insurance cover your insoles?

Unfortunately, no. We don’t currently work with insurance companies for custom-made orthotics.

Are they truly custom-made insoles?

Yes — each pair of our insoles is custom designed from the impressions you take of your feet (or from other fit data) to match your unique foot shape and biomechanics.

Will High Performance help my condition?

If you’re experiencing foot pain, arch issues, heel pain, flat feet or other common foot conditions, our custom insoles are engineered to support your arches, improve balance and distribute load more evenly. Individual results may vary.

Will I feel immediate relief?

Some people notice improvement quickly, but custom orthotics are not instant fixes. A break-in period is normal. Gradually increase wear time so your feet can adapt.

What if I have a specific diagnosis from my podiatrist?

Yes — even with a specific diagnosis like plantar fasciitis or flat feet, our orthotics are designed around your foot structure and condition.

What kind of guarantees do you offer?

We offer a 180-day money-back guarantee. If you're not satisfied, contact us within 180 days. We also support remakes and adjustments.

How does High Performance Orthotics compare to clinic-made orthotics?

Our insoles are custom-designed by podiatrist-led teams, use advanced materials, and offer a convenient, lower-cost alternative to in-clinic orthotics.