How it Works?
STEP 1
Take a 1-Minute Quiz
Customers begin by completing the quiz at highperformanceorthotics.net, which helps identify potential issues and needs.
STEP 2
Get Your Impression Kit
A foam impression kit is mailed to the customer. Instructions and video guidance are provided to create accurate impressions.
STEP 3
Receive Your Orthotics
The impressions are returned using the included packaging. Within approximately three weeks, custom orthotics are delivered via FedEx.
Proper Use
Customers should insert the orthotics into a supportive pair of shoes and remove the stock insole before use to ensure proper fit and comfort.
Support
Customers can reach out directly for assistance via email or telephone, and we will do our best to respond promptly and provide guidance.
Shipping & Returns
Orthotics include a lifetime warranty on the shell.
Because each orthotic is custom fabricated specifically for the individual customer, returns are not accepted.
Our Process
Orthotics & Custom Insoles FAQ
Unfortunately, no. We don’t currently work with insurance companies for custom-made orthotics.
Yes — each pair of our insoles is custom designed from the impressions you take of your feet (or from other fit data) to match your unique foot shape and biomechanics.
If you’re experiencing foot pain, arch issues, heel pain, flat feet or other common foot conditions, our custom insoles are engineered to support your arches, improve balance and distribute load more evenly. Individual results may vary.
Some people notice improvement quickly, but custom orthotics are not instant fixes. A break-in period is normal. Gradually increase wear time so your feet can adapt.
Yes — even with a specific diagnosis like plantar fasciitis or flat feet, our orthotics are designed around your foot structure and condition.
We offer a 180-day money-back guarantee. If you're not satisfied, contact us within 180 days. We also support remakes and adjustments.
Yes — we accept FSA/HSA debit cards as a payment method.
Our insoles are custom-designed by podiatrist-led teams, use advanced materials, and offer a convenient, lower-cost alternative to in-clinic orthotics.