The professionals behind your custom orthotics
Philip Wells, Podiatrist.
Chief Medical Officer at Upstep
Each pair is designed and produced under the watchful eye of our head of podiatrist, Philip Wells, and his team of international-level professionals.
With over 200K orthotics and 25 years of work, we developed the next step on custom orthotics made from the world’s most advanced materials.
100% satisfaction guarantee or your money back*
At Upstep our customers are our top priority.
That’s why we stand by our 180-day money-back guarantee.
For more information, check our Terms & Conditions.
6 free months
to fall in love with your custom insoles – worry-free!
Not fitting well? Need adjustments?
No problem! We’ll adjust your custom insoles to fit like a dream so you can get back to enjoying life pain-free.
Orthotics & Custom Insoles FAQ
Most Popular
Does insurance cover your insoles?
We accept FSA/HSA cards and all major credit cards like ApplePay, GooglePay, and Klarna. Unfortunately, not many insurance companies cover custom-made insoles, so we don’t currently work with any insurance companies. We try to make payments as convenient as possible and accept all major credit cards, such as ApplePay, GooglePay, Klarna, and FSA/HSA cards.
Are they truly custom-made insoles?
YES! Upsteps are custom-made Insoles based on foot impression, personal information, lifestyle, and needs. They are designed by our experienced in-house Podiatrists and made from top-quality materials, using the most advanced technology to create each insole.
Will Upsteps help my condition?
Your Upstep custom insoles will be designed specifically for you. Our podiatrists consider everything: The shape of your feet, your age, your lifestyle, the types of sports you do, your everyday activities, previous experience with insoles, Insoles, inserts, and even your favorite shoes.
Will I feel immediate relief?
In most cases, you will feel immediate relief. In some cases, your feet may need a while to get used to your Upsteps. Custom insoles support your arch and hold your feet in a healthier position. If you’re not used to it, it may feel awkward at first. The fastest way to get used to your Upsteps is by following the break-in instructions (even if you’ve had other insoles before). We know you must be anxious to get comfortable and pain-free, but it’s important not to rush it. Feet are delicate structures. Following the instructions to a T will ensure maximum comfort. And our 180-day money-back guarantee leaves plenty of time to do things right.
What if I have a specific diagnosis from my podiatrist? Will Upstep still work with me?
Of course, that’s exactly what we’re here for! When you go through the order process, there will be an opportunity for you to share your diagnosis and any supporting paperwork directly with our podiatrists.
What kind of guarantees do you offer?
We offer a risk-free, 180-day money-back guarantee (*180-day money-back guarantee only applies to custom insoles)! We’re in this business to improve the quality of your life — and that’s our way of showing we’re committed! Ready to say goodbye to foot pain?!
Do you accept FSA/HSA debit cards?
We do accept FSA/HSA credit and debit cards, you can use them to purchase on our website just like you would with a regular card. We can also provide a detailed invoice if needed for insurance purposes.
How does Upstep compare to clinic-made orthotics?
Upstep offers superior value compared to clinic-made orthotics, thanks to our extensive data and experience from crafting over 200,000 custom orthotics, resulting in significantly higher customer satisfaction rates. Each orthotic is designed by our team of experts, led by our Chief Medical Officer and Podiatrist, Philip Wells. We stand behind our work with a 180-day money-back guarantee and free remakes – an assurance rarely offered by clinics. While most customers achieve a perfect fit on the first try, those who don’t, find confidence in knowing we’ll create a new pair at no additional cost to help them get the relief they need.
Returning Customers
Do you keep my information for future orders?
Yes! Your 3D foot images and order information are saved for 5 years. It means you can easily order a new pair, skip the FeetKit impression stage, and get your new Upsteps much faster.
I had Upsteps before and I want to get a new pair. How can I do it? Will you know not to send me a FeetKit?
It’s super easy to reorder your Upsteps! If you want an identical pair to the one you had, tap the Buy Again button, enter your email address, and tap Reorder next to the pair you want.